Regular domestic cleaning & regular office cleaning

  Service cost is £9 per hour per cleaner and is subject to signing a Cleaning Service Agreement with Voila Cleaners. Minimum of 3 hours per cleaning visit applies. Customer agrees to provide a list of tasks and all cleaning materials and equipment needed for the required work, unless other arrangements have been made with Voila Cleaners. All cleaning equipment should be safe and in full working order. If the customer does not have cleaning materials or value on utility and laundry cards and customer asks Voila Cleaners to purchase said items on their behalf, customer understands that an applicable service charge will be assessed. If a Voila Cleaners operative needs to collect keys from a third party's address outside the postal code of the premises where work is to be carried out then a £10 charge may apply. The client understands that the price quoted is not for a "package deal" and does not include anything apart from cleaning and ironing labour. If any estimates of how long it will take our operatives to do the job required are being provided that is only an estimate based on the average time it takes to clean a home or office of similar size to the customer's, it being difficult to estimate precisely how long such tasks may take and that a degree of flexibility may be required.



One-off cleaning

  Voila Cleaners reserve the right to amend the initial quotation, should the client's original requirements change. Minimum of 3 hours per cleaning visit applies. Customer agrees to provide a list of tasks and all cleaning materials and equipment needed for the required work, unless other arrangements have been made with Voila Cleaners. All cleaning equipment should be safe and in full working order. If the customer does not have cleaning materials or value on utility and laundry cards and customer asks Voila Cleaners to purchase said items on their behalf, customer understands that an applicable service charge will be assessed. If a Voila Cleaners operative needs to collect keys from a third party's address outside the postal code of the premises where work is to be carried out then a £10 charge may apply. The client understands that the price quoted is not for a "package deal" and does not include anything apart from cleaning labour. If any estimates of how long it will take our operatives to do the job required are being provided that is only an estimate based on the average time it takes to clean a home or office of similar size to the customer's, it being difficult to estimate precisely how long such tasks may take and that a degree of flexibility may be required. The customer is advised that a one-off spring cleaning may take double the length of time required for a general cleaning. Post Construction Cleaning (After Builders Cleaning), Post Party Cleaning or Badly neglected homes may take up to three times longer than a well maintained home requiring general cleaning. Therefore we advise the customer to ask for our special cleaning services: After Builders Cleaning (please see End of Tenancy Cleaning's terms).



End of tenancy cleaning

  Voila Cleaners reserve the right to amend the initial quotation, should the client's original requirements change. Differences in excess of 10% will be discussed with the client prior to the start of the work. Not included in the service price are: walls, ceilings, curtains, balconies, patios, exterior windows, carpet cleaning, emptying and putting items back in cupboards/wardrobes/drawers, emptying, cleaning and putting back books on bookshelves, washing up and cleaning cutlery. All of the above-mentioned services, excluding walls and ceiling cleaning, are available at an extra charge. The property must be vacated. If Voila Cleaners operative needs to collect keys from a third party's address outside the postal code of the premises where work is to be  carried out then a £10 charge may apply. If the customer requires cleaning service after building work has been carried out recently (service also known as After Builders Cleaning which takes up to twice the time needed for successful completion of the required tasks) then a 30% from the standard End of Tenancy Cleaning quote will be added.



Carpet Cleaning

 

  Voila Cleaners reserve the right to amend the initial quotation, should the client's original requirements change. Differences in excess of 10% will be discussed with the client prior to the start of the work. If Voila Cleaners operative needs to collect keys from a third party's address outside the postal code of the premises where work is to be carried out then a £10 charge may be added to the price of the service. All carpet-cleaning prices are subject to a minimum call-out charge which depends on the area (usually £50).


Payment

  All outstanding balances for cleaning services carried out (except regular domestic and office cleaning) are payable by cash, debit/credit card or cheque made payable to Voila Services upon completion of the job on the day of the service. If paying by cheque, a cheque guarantee card is required and the customer will be responsible for all bank and legal charges resulting from a dishonoured cheque.



Cancellation

Regular domestic cleaning, office cleaning

  Customer may cancel a cleaning visit/s by giving at least 48 hours advanced notice. Customer may terminate the whole service by giving 1 month(30 days) advanced notice in writing and specifying the last cleaning date. Customer agrees to pay the full price of the cleaning visit if the customer cancels or changes the date/ time less than 48 hours prior to the scheduled appointment. Customer agrees to pay the full price of the cleaning visit in the event of a lockout caused by our cleaners being turned away; no one home to let them in; or problem with customer's keys. If keys are provided they must open the lock without any special efforts or skills. Customer agrees to pay the full price of one cleaning visit in case of a termination of the service if the customer has given less than one week advanced notice. Customer has the right to terminate the service without giving one week advanced notice but by giving 48 hours advanced notice before or immediately after the first cleaning visit only.


One-off cleaning

  Customer may cancel the scheduled cleaning job at least 48 hours prior to the agreed start time. Customer agrees to pay £50 cancellation fee per cleaner if the customer cancels or changes the date/time less than 48 hours prior to the scheduled appointment. Customer agrees to pay £50 cancellation fee per cleaner in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or problem with customer's keys. If keys are provided they must open the lock without any special efforts or skills.


End of tenancy cleaning & Carpet cleaning

  Customer may cancel the scheduled cleaning job at least 48 hours prior to the agreed start time. Customer agrees to pay £50 cancellation fee if the customer cancels or changes the date/time less than 48 hours prior to the scheduled appointment. Customer agrees to pay £50 cancellation fee in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; no water or power available at customer's premises; or problem with customer's keys. If keys are provided they must open the lock without any special efforts or skills. If an initial deposit has been paid to Voila Cleaners then the customer agrees that deposit funds may be used to cover the cancellation fee. The guarantee period for the service is 72 hours.

 

Cancellation and Refund Policy

Voila Services Ltd provides cleaning services to its customers, all orders are placed in advance and can either be paid before or after the service has been completed. We want you to be completely happy with the service you receive, but if for any reason you feel we have let you down, you may request a refund.

All cancellations must be received at least 48 hours before the start of the booked service date. Refunds after this period will be subject to a £50.00 cancellation fee.

Cancellations must be received both in writing by e-mail on

This email address is being protected from spambots. You need JavaScript enabled to view it. and by telephone on 0207 112 5172.


If pre-paid orders are cancelled before the 48 hour period then a full refund will be issued either by e-Voucher or by bank transfer, this may take up to 7 days to complete. 

We are unable to offer refunds for services after they have been carried out (this will be subject to customers signing a job completion form). Signing of this form means that you (the customer) have confirmed that the services have been supplied to your satisfaction and will void your right to a refund. We are also able to supply copies of our confirmation forms on request.

 

When you e-mail us, please include the following details:

 

- Your name and telephone number
- Your Address
- A copy of the booking confirmation
- The time and date of the service

Copyright 2015 © Cleaners Bloomsbury
Cleaners Bloomsbury is a cleaning company with great experience in cleaning customer’s home, office or flat.
Belgrove Street
Bloomsbury
WC1H 8AA
United Kingdom